Below is a fun video that illustrates a customer centric view of the world....it is funny but carriers a lot of truth regarding customer expectations. Having an accurate CRM database is the foundation for properly managing your customers. |
Customer Relationship Management (CRM) Every business has some method for doing this. For some, they are customer names scribbled in a notebook. For others, it is an Excel spreadsheet. For others, it might be a computer programs called ACT or GoldMine. For large companies it is most likely to be a SAP or Siebel like solution. Regardless, every company large or small needs to manage customer (and prospect) information. Keeping with our Google-ist and Cloud-ist beliefs we recommend with following capabilbilites:
The CRM we recommend is a Software as a Service (SaaS). You essentially rent the usage of this corporate quality system by user, by month. We will quote you a price for customization, implementation, start-up (including data transfer) and on-going management. Or train you how to do it. |
What can the 'net' do for your business?